VoIP Features

User Features

  • Account Codes

  • ANI/CLI Customizations

  • Anonymous Call Rejection

  • Authentication by Digest

  • Busy Lamp Field

  • Call Forwarding

    • Call Forwarding Always

    • Call Forwarding Busy

    • Call Forwarding No Answer

    • Call Forwarding Not Reachable

    • Find Me (multiple numbers)

    • Sync with Server

  • Call Logs (Inbound and Outbound)

  • Call Monitoring

    • Automatic Recording

    • Supervising Mode

    • Silent Monitoring

  • Call Notify

  • Call Pick Up

    • Call Pick Up Department

    • Call Pick Up Domain

    • Directed Call Pickup

  • Call Recording

  • Call Return

  • Call Status (Real-time in User Portal)

  • Call Transfer

    • Attended Transfer

    • Blind Transfer

    • Intercom Transfer

    • Transfer to Voicemail

  • Call Waiting

  • Calling Line ID Delivery Blocking

  • Calling Name Retrieval

  • CDRs

  • Charge or Billing Number

  • Client Call Control (API and User Portal)

  • Conferencing (Multi-Way Calling)

    • Convene Conference

    • Invite Attendees

    • Multiple Conference Rooms

    • Scheduled/Instant Conference

    • Web-based Setup

  • Device Auto Provisioning

  • Direct Inward Dialing

  • Directed Call Park

  • Directed Call Pickup

  • Diversion Inhibitor

  • Do Not Disturb

    • Sync with Server

  • Extension Dialing

  • External Calling Line ID Delivery

  • Hunt Groups

  • In-Call Service Activation

  • Instant Messaging (via XMPP or SIP SIMPLE)

  • Intercom

  • Internal Calling Line ID Delivery

  • Last Number Redial

  • Message Waiting Indicator

  • Music-On-Hold

    • System Default Music-on-Hold

    • Personalized Music-on-Hold

  • Phone Status

  • Presence

  • Privacy

  • Selective Call Acceptance

  • Selective Call Rejection

  • Simultaneous Ring

  • Shared Call Appearance

  • Three-Way Call

  • Two-Stage Dialing

  • Video Telephony

  • Voicemail

    • Default Greetings

    • Customizable Greetings

    • Name Recording

    • Email Notification

    • Voicemail Forwarding

    • Forwarding to Email

    • User Portal (View, Save Delete)

    • Voice Messaging Group

    • Voice Messaging Call Back

  • Web User Portal

    • Contact List with Presence

    • Click to Call

    • Inbound Call Handling Rules

    • Screen Pops

    • Messaging

Group Features

  • ACD

  • Auto Attendants

    • Personal Auto Attendants

    • Scheduled Auto Attendant

    • Chained Auto Attendants

  • Barge In

  • Business Trunking

  • Call Intercept

  • Call Park

    • Directed

    • Dynamic

  • Calling Group ID Deliver

  • Configurable Extension Dialing

  • Configurable Feature Codes

  • Configurable Directories

  • Device Inventory

  • Department Support

  • Group Announcements

  • Group Custom Ringback

  • Group Instant Messaging

  • Hot Desking

  • Hoteling

  • Hunt Groups

  • Instant Group Call

  • Listen In

  • Office Manager Portal (Web portal)

    • Active Calls

    • Auto Attendant Designer

    • Call Records

    • Call Statistics

    • Conference Bridge Configuration

    • Device provisioning

    • Moves, Adds, Changes

    • Music on Hold Upload

    • Queue Management

    • Voicemail Management

  • Night Mode

  • Paging

  • Simultaneous Ring (group)

System Features

  • Brandable Portals

    • All User Levels

    • Configurable Permissions

    • Custom Domains

    • Secure

  • Custom Integrations

    • Salesforce Adapter

    • Virtual Office Control Panel

    • Hospitality and Hotel Systems (PMS)

    • Click-to-Call from WordPress and other CMS

  • API

    • Access all System Functions

    • Call Control

    • Configurable OAuth Permissions

    • Even Subscriptions (webhook)

    • Mature and Well Documented

  • Fault Tolerant

    • Active-Active Architecture

    • Geo-distributed

    • Highly Scalable

    • Rolling and Hitless upgrades

  • Security and Fraud Detection

    • Auto Block Failed Registrations

    • Auto Block SIP Port Scanning

    • Auto Block Promiscuous SIP Devices

    • Velocity Filter for Bad Digits

  • Device Provisioning

    • Customized Directories

    • Domain and Device Overrides

    • MAC Management

    • Remotely Triggered Updates

    • Supports Major SIP Phones

    • Zero Touch Device Configuration

  • Regulatory Compliance

    • 911 Emergency Calling Solution

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