User Features

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• Account Codes

• ANI/CLI Customizations

• Anonymous Call Rejection

• Authentication by Digest

• Busy Lamp Field

• Call Forwarding

  • Call Forwarding Always

  • Call Forwarding Busy

  • Call Forwarding No Answer

  • Call Forwarding Not Reachable

  • Find Me (multiple numbers)

  • Sync with Server

• Call Logs (Inbound and Outbound)

• Call Monitoring

  • Automatic Recording

  • Supervising Mode

  • Silent Monitoring

• Call Notify

• Call Pick Up

  • Call Pick Up Department

  • Call Pick Up Domain

  • Directed Call Pickup

• Call Recording

• Call Return

• Call Status (Real-time in User Portal)

• Call Transfer

  • Attended Transfer

  • Blind Transfer

  • Intercom Transfer

  • Transfer to Voicemail

• Call Waiting

• Calling Line ID Delivery Blocking

• Calling Name Retrieval

• CDRs

• Charge or Billing Number

• Client Call Control (API and User Portal)

• Conferencing (Multi-Way Calling)

  • Convene Conference

  • Invite Attendees

  • Multiple Conference Rooms

  • Scheduled/Instant Conference

  • Web-based Setup

• Device Auto Provisioning

• Direct Inward Dialing

• Directed Call Park

• Directed Call Pickup

• Diversion Inhibitor

• Do Not Disturb

  • Sync with Server

• Extension Dialing

• External Calling Line ID Delivery

• Hunt Groups

• In-Call Service Activation

• Instant Messaging (via XMPP or SIP SIMPLE)

• Intercom

• Internal Calling Line ID Delivery

• Last Number Redial

• Message Waiting Indicator

• Music-On-Hold

  • System Default Music-on-Hold

  • Personalized Music-on-Hold

• Phone Status

• Presence

• Privacy

• Selective Call Acceptance

• Selective Call Rejection

• Simultaneous Ring

• Shared Call Appearance

• Three-Way Call

• Two-Stage Dialing

• Video Telephony

• Voicemail

  • Default Greetings

  • Customizable Greetings

  • Name Recording

  • Email Notification

  • Voicemail Forwarding

  • Forwarding to Email

  • User Portal (View, Save Delete)

  • Voice Messaging Group

  • Voice Messaging Call Back

• Web User Portal

  • Contact List with Presence

  • Click to Call

  • Inbound Call Handling Rules

  • Screen Pops

  • Messaging

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Group Features

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• ACD

• Auto Attendants

  • Personal Auto Attendants

  • Scheduled Auto Attendant

  • Chained Auto Attendants

• Barge In

• Business Trunking

• Call Intercept

• Call Park

  • Directed

  • Dynamic

• Calling Group ID Deliver

• Configurable Extension Dialing

• Configurable Feature Codes

• Configurable Directories

• Device Inventory

• Department Support

• Group Announcements

• Group Custom Ringback

• Group Instant Messaging

• Hot Desking

• Hoteling

• Hunt Groups

• Instant Group Call

• Listen In

• Office Manager Portal (Web portal)

  • Active Calls

  • Auto Attendant Designer

  • Call Records

  • Call Statistics

  • Conference Bridge Configuration

  • Device provisioning

  • Moves, Adds, Changes

  • Music on Hold Upload

  • Queue Management

  • Voicemail Management

• Night Mode

• Paging

• Simultaneous Ring (group)

System Features

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• Brandable Portals

  • All User Levels

  • Configurable Permissions

  • Custom Domains

  • Secure

• Custom Integrations

  • Salesforce Adapter

  • Virtual Office Control Panel

  • Hospitality and Hotel Systems (PMS)

  • Click-to-Call from WordPress and other CMS

• API

  • Access all System Functions

  • Call Control

  • Configurable OAuth Permissions

  • Even Subscriptions (webhook)

  • Mature and Well Documented

• Fault Tolerant

  • Active-Active Architecture

  • Geo-distributed

  • Highly Scalable

  • Rolling and Hitless upgrades

• Security and Fraud Detection

  • Auto Block Failed Registrations

  • Auto Block SIP Port Scanning

  • Auto Block Promiscuous SIP Devices

  • Velocity Filter for Bad Digits

• Device Provisioning

  • Customized Directories

  • Domain and Device Overrides

  • MAC Management

  • Remotely Triggered Updates

  • Supports Major SIP Phones

  • Zero Touch Device Configuration

• Regulatory Compliance

  • 911 Emergency Calling Solution

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