New Year. New Goals. New VoIP Network.

Chances are, your company runs on a VoIP network. Almost 80 percent of U.S. companies today do, compared to 42 percent in 2009. You’re ditching the rising costs of traditional service and saving on equipment, lines, manpower and maintenance. Your brand is part of a market that’s expected to grow from $83 billion in 2015 to $140 billion by 2021. It’s a smart move in today’s digital, data-centric world.

But could you be benefiting more? Perhaps saving more money, or gaining better control over your service? Could you be addressing more specific user needs?

The start of 2018 (and every new year) offers new chances to drive better business and customer outcomes. So, how does your current VoIP network measure up? Use the below chart to conduct a comparative analysis:

Question: Does your Current VoIP network...

  1. Offer complete choice, automation and control?

  2. Let you effortlessly manage services?

  3. Deliver a rich set of features designed to meet specific customer and business needs?

  4. Offer next-gen tools to help you run your business more efficiently?

  5. Offer extensive access to DIDs?

What you should look for:

  1. Access to real-time performance metrics, and the ability to build/manage custom rate decks online.

  2. Customizable widget dashboards that allow you to easily manage your numbers, outbound calling and E911 services

  3. The ability to choose DIDs by carrier, price or tier: purchase directly from a RespOrg Database; and set custom E911 texts or email alerts.

  4. Hosted billing, fraud detection and an end user portal.

  5. A solution that offers flexible access worldwide, with the option to set up fraud detection services.

(Original Source:

#VoIP #UnifiedCommunications #UCaaS #Cloud

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