Three Reason to Switch to a VoIP Telephone System
Any business with a concern about efficient and cost-effective solutions for telecommunications has likely been informed that Voice over Internet Protocol (VoIP) telephone systems are the best choice in today’s Internet-driven society. As best as anyone can tell at first glance, it seems like VoIP services are answering many, if not all, of the primary communication, needs companies require from telephone systems.
However, it doesn’t take long to run into conflicting advice. At Atlantech, we are often asked to clarify confusion about VoIP telephone systems that arise from this. People want to know if VoIP communication solutions are as useful as they claim to be.
The Top Business Benefits of a VOIP Telephone System
As it turns out, there are many potential benefits to switching to a VoIP telephone system. Let’s look at some of the ways making this change can decrease cost and time investments while increasing productivity.
VoIP Systems Reduce Costs, Improve Time Management, and Increase Productivity
1. Low Cost-Per-Call
As part of the name suggests, a VoIP telephone system utilizes Internet Protocol to make calls. Instead of using telephone lines, all communication data is turned into packets and sent over the IP network. The IP network your business uses could be your Internet connection, a direct IP connection to your telephone service provider or a combination of both. The important part of the IP connection is that there is guaranteed quality of service (QoS) from your telephone service provider’s network to your office network. Note that if you are using the Internet to connect to your telephone service provider, QoS is not possible.
Placing calls over traditional phone lines means that a line is taken up by the two callers using it to communicate. Since there are only so many lines that can be installed, calls placed over landlines, especially if they are long-distance, are expensive. But using the Internet to relay call data circumvents this problem, making domestic and long distance calls cheaper overall.
In fact, businesses that use VoIP are often given the ability to make domestic and domestic long-distance calls for free. If the phone number that is chosen for the business is in the United States, for example, providers often allow all calls within the "lower 48" in the United States for free.
2. Service Mobility
If your business is on-the-go, VoIP services can be a tremendous benefit to you because they will follow you wherever you go.
On a traditional phone system, a line that runs to a home or business is assigned its own phone number. Any movement that takes place then becomes a trial of remembering the right codes or keys to dial on your phone. A lot of time can then be wasted by contacting phone companies to transfer services and phone numbers to new locations.
With a VoIP phone system, all of this is eliminated. There are no physical limitations. You have the freedom to move as your business demands without any added stress.
3. Versatility of Features
Using VoIP phone systems allows you to multi-task with the most tech-savvy devices, allowing you to be the most productive you can be.
Suppose you are on a call within a queue. While you are waiting, you can strategize your approach to client calls you have missed as you read voicemail-to-text transcriptions that are sent directly to your email inbox.
In another case, you can forward messages and voicemail easily. If you receive an important message in a voicemail, you can forward that voicemail to three other people at the click of a mouse.
These features and many more useful ones are available with VoIP phone systems. And because the service always goes with you, the features you find helpful can be added or subtracted with ease. In short, VoIP telephone systems grow with your business.
Making the Right Decision for Your Business
Understandably, any recommendation that requires wholesale shifts in how companies conduct business sounds too risky. Considering a move to a VoIP phone system can be confusing with all of the services and features that are available. Sifting through pages of fine print doesn’t contribute to making the right decision either.
It’s always best to have a knowledgeable, reliable advisor at hand to assist you with major business decisions like this one. Our advisors at Atlantech can assist you with choosing the best phone system for your specific needs and help you implement any changes in the most efficient way possible. And just in case, they are available to answer any additional questions you may have. As always, we look forward to the opportunity to positively impact your business.